First, the loyalty card and the gift card are different, because they do not have the same guidelines regarding the law.
The loyalty card is used to increase the average bill, to manage VIP lists, to collect data on my customers' transactions and to communicate with them afterwards to encourage them to return to the restaurant. In short, it is used for the rewards program and allows the restaurant to collect information on the customer’s purchasing habits.
To use the money put on a loyalty card, it must be activated, the user must create an account. If someone wants to buy a $50 gift card, the card must include the gift card mention and/or the terms of use of the card without being able to require any personal information about the person who wants to use it. Obviously, nothing encourages the customer who has spent his gift card to come back later, an advantage that a loyalty card can offer you.
On the other hand, if it is a sponsorship, you can load a loyalty card with an amount and ask the person to create an account to have the right to benefit from the amount that is on the card. As the restaurant has not received financial compensation for the amount loaded on the card, it is then legal to ask the holder to create a loyalty account to be able to spend the amount on the card.
No problem, we will provide you with our specs sheet to ensure the quality of your design. Also keep in mind this is a service we offer as complementary (no discount or price reduction are available if you provide your own design).
Between 2- 3 weeks delay for getting your cards at your door (time frame might vary during high season or for order over 25 000 cards).
The price difference is simply explained by the fact that the loyalty card includes the Member's variable number on the front, as well as on the back in the barcode. It is therefore necessary to make this double printing, while the gift card only has a variable printing on the back.
Freebees will provide your credentials to your POS service provider for configuration. Fees may apply if you don’t have the required modules. All fees charged for the configuration is between the POS service provider and the merchant.
Freebees will create and send you a link to sell your online Gift cards that you will have to add to your website and/or social media pages (if you are not managing your website, we will need your webmaster’s information to create the E-gift ordering button). On request, we can also create a balance request if customers to be able to check their gift card balance on your website.
No problem, Freebees can import your current gift cards into our database for free. You will have to extract your current Gift card numbers and balances on an Excel sheet and send it to Freebees to import them in our database. During this process, you won’t be able to use your gift cards, so make sure to discuss this with a Freebees Expert before proceeding.
The plastic gift card is more durable and appealing than the paper gift certificates, it also is reloadable. More importantly, you won’t have to manage balances by hand or in an Excel file to keep track of cards.
Our Onboarding team will send you documentation on how to proceed transactions in your system and schedule a date for your training (following receipt of your cards, scanner, promotional tools and POS system setup). Gift card training on our platform takes on average 30 minutes. Loyalty training is longer and covers more details to use our full platform.
A one-time membership fee applies initially. Follow-ups and training are free of charge. Fees will apply to plastic card orders and electronic gift card transactions.
There is no charge for purchasing a plastic gift card. For the purchase of an electronic gift card, a management fee of $2 + taxes is applicable for the buyer. This cost can be assumed by the merchant if desired.
For the merchant, a management fee of 2.9% of the value of the purchase is applicable. This would perhaps be assumed for the consumer, in whole or in part. This percentage may be modified over time, following a notice from us.
The e-gift card will be sent virtually through the FreebeesPay platform. When you make a purchase, the system will ask you for the recipient's information. The recipient will have to answer your secret question to get the gift card.
Some merchants offer the possibility of sending the card immediately, others ask you to select a sending date of at least 48 hours following the date of purchase.
Yes, purchasing gift cards can be a great way to reward employees, customers, or suppliers.
Contact Freebeesemail or 1-888-509-0388 and provide information about your purchase (date, amount, name of recipient, etc). A Freebees agent will then try to trace it and if possible, cancel the card to offer you a new card with the outstanding balance.
Contact Freebees email or 1-888-509-0388 and provide information about your purchase (invoice number, date, amount, recipient's name, etc). A Freebees agent will then attempt to trace the cancellation of the card and resend the e-card to the recipient.
Often, the email message will end up in the recipient's spam folder. Contact Freebees email or 1-888-509-0388 and provide information about your purchase (invoice number, date, amount, recipient's name, etc.). A Freebees agent can then attempt to track it down and resend the e-card to the recipient.
For a plastic gift card, no activation is required. For a virtual gift card, the recipient must confirm receipt of the email and click on the CLAIM button to answer the security question and receive the card to confirm and accept the card. If the virtual card is not claimed within 30 days, the virtual card and its balance will be returned to the purchaser or to be transferred to the person afterwards. No refund will be possible.
Present your barcode on the back of your plastic gift card or in the PDF file you received via email.
No, there is no fee to activate your card, nor to spend your balance.
No. Unless an expiration date is stipulated on the gift card, it will be valid as long as the merchant is in operation.
Verify your balance by visiting the merchant website, by asking on site or by contacting Freebees email or 1-888-509-0388.
